Help for Students

WPI Help Contact

Email canvashelp@wpi.edu to contact the Academic Technology Center (business hours M-F, 8:00am-7:00pm).

Don’t see your course site?

You should have access to a Canvas course site for a particular course within 24 hours of registering for the course, unless the instructor has chosen to make the site unavailable. Use of Canvas by instructors is optional.

You should check with your instructor FIRST if the site is not available. If they have chosen to use Canvas, please confirm with them when the site will be made available to students.

If the course site has been made available to students, and you are still unable to access it, then you may not be appropriately registered. Please check your registration in Banner Self-Service or with the Registrar’s Office.

Self-Help or Off-Hours Help

Want an overview of using Canvas on your own?  Self-enroll in our Student Orientation site.

Help is always available 24/7 from Canvas technical support.  Log into  https://canvas.wpi.edu and click on the Help button in the left hand menu. You may live chat (with a real human!), call, or email Canvas.

Search through the Canvas Guides for an answer to your question.

Got a question you couldn’t Google or find in the Canvas Guide?  Ask a Canvas expert in the Canvas Community message boards.