Authors
Sean Thayer Philbrook, Matthew A. Parker, Robert James McNamee
Sponsor
City of Melbourne Building Team
Advisors
Stephen J. Weininger, Robert Kinicki
Term
March – May 2009
Abstract
This project developed a set of Key Performance Indicators (KPIs) and an implementation plan for the City of Melbourne’s Building Team to improve measurement of workload and the contributions of each Building Officer. By shadowing the Building Officers, hosting a workshop, and examining internal documents, specific processes important to quantifying performance were identified. The developed KPI’s utilize existing databases and reporting schemes for ease of documentation and cost effectiveness without significantly altering the Building Officers’ daily activities. These measures account for the varying complexities associated with working in a major city.
Final Report
Key Performance Indicators for the City of Melbourne’s Building Team