During our interactive qualifying project we worked in collaboration with the Seven Hills Foundation to improve internal communication within the organization. Specifically, we provided strategies and recommendations to overcome the barriers of establishing effective communication.
Project Sponsor: Seven Hills Foundation
The Seven Hills Foundation is a non-profit health and human services organization that provides a network of services that assist individuals with developmental disabilities. Established in 1951, these services include adult day health, day habilitation, shared living, family support services, respite care for children and adults, sports, recreation and leisure activities, and career development programs. The Foundation is built on the idea that every individual, regardless of their circumstances should have the opportunity to live the highest quality of life possible. The success of the Foundation stems from the dedicated work of more than 3,800 employees in over 160 locations in Massachusetts, Rhode Island, and seven countries abroad.
Project Goal & Objectives
Project Goal: The goal of our project was to provide the Seven Hills Family Services Foundation with recommendations and strategies to overcome the barriers of establishing effective communication within the organization.
Objective 1: Researched how organizations similar to the Seven Hills Foundation have achieved effective email communication.
Objective 2: Identified the training needs of employees and the barriers that are preventing them from effectively communicating via email.
Objective 3: Developed an employee reference resource and provide recommendations and training for efficient communication habits.