Taxi Customer Service Regulation


Simeon J. MacMillen, Kevin Michael Vanslette


Montgomery County


Constance Clark, David DiBiasio, Natalie A. Mello


October – December 2009

Project Outcomes

Final Report


This project focused on the issue of taxi customer service in Montgomery County, MD. Through background research, regulator and company interviews, and analyzation of data, we identified a set of issues with a proposed customer service regulation. We developed a set of recommendations for the County that included suggested modifications to the customer service regulation, alternative methods for the collection of regulation data, a County-sponsored driver-training program, and funding options.