Taxi Customer Service Regulation
Authors
Simeon J. MacMillen, Kevin Michael Vanslette
Sponsor
Montgomery County
Advisors
Constance Clark, David DiBiasio, Natalie A. Mello
Term
October – December 2009
Project Outcomes
Abstract
This project focused on the issue of taxi customer service in Montgomery County, MD. Through background research, regulator and company interviews, and analyzation of data, we identified a set of issues with a proposed customer service regulation. We developed a set of recommendations for the County that included suggested modifications to the customer service regulation, alternative methods for the collection of regulation data, a County-sponsored driver-training program, and funding options.