Measuring Employee Engagement At The USPTO


Sarah Alyse Conlin, Jeannette Marie Gerry, Alula Teshome Shiferaw, Andrew Joseph Sinkewicz


United States Patent and Trademark Office


Creighton R. Peet, Marsha W. Rolle


October – December 2012

Project Outcomes

Final Report


The USPTO is facing the challenge of improving employee engagement among employees who work both in the office and from home. Using interviews, surveys and a focus group we developed an Employee Engagement Metric System that allows the USPTO to measure employee engagement and provides a framework for future engagement measurement and improvement. Using this system, we were able to calculate a baseline engagement score for the USPTO to use as a comparison for future years.