Creation of an Office of Surveillance and Epidemiology Training Knowledge Management System


Jennifer A. Coffey, Sean P. Murphy, Tammy K. Zamaitis


Food and Drug Administration


James Hanlan, Paul Davis


October – December 2014

Project Outcomes

Final Report


Our team developed a training knowledge management system (KMS) for the United States Food and Drug Administration’s Office of Surveillance and Epidemiology using Microsoft’s SharePoint. Through research, on-site analysis, focus groups, and interviews, we investigated user needs and developed a taxonomic search structure and KMS shell site. The site centralizes training courses and permits supervisory and individual tracking, which were key needs identified by staff and supervisors. We also developed recommendations and support materials for end- users and developers.