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- 2024 Projects — Summer
- Evaluating Visitor Engagement in the Assyrian Galleries at the British Museum
- Historic Buildings & Places Data Management Tools: Defining and Visualizing Casework Impact
- Improving Marketing at the Kempton Steam Museum
- Optimising The Postal Museum’s Building Management System
- Organizational Culture Change at Merton Council
- Story Bike Marketing & Outreach Strategies – Summer 2024
- 2024 Projects — Spring
- Audio Guide Development and Visitor Research at the Brunel Museum
- Conducting Audience Research at the Charles Dickens Museum in 2024
- E-resources for the London Project Center
- Enhancing the Social Media Strategy of the Winch and the Belsize Community Library
- Hybrid Technology and Programming at the Freud Museum
- Promoting Employee Volunteering Schemes in Merton
- 2024 Projects — Winter
- A Social Media-Driven Outreach Strategy for University Students on FASD
- Developing an Impact Assessment Framework for the SYDRC
- Developing STEM Workshops for Elementary-Aged Children with the Walthamstow Pumphouse Museum
- Evaluating the Enlightenment Gallery at the British Museum
- Expanding and Enhancing the ELWP Learning Circle
- Reimagining the SPCA Recording and Rehearsal Studio
- 2023 Projects — Summer
- Evaluating Engagement with Art at Hampton Court Palace
- Exploring How the Pandemic Affected Gospel Oak Primary School Student Attainment
- Increasing Visitation to the Tower Bridge Engine Room
- Recommending Collection Management Systems for The Postal Museum
- Sustainable Practices for the Belsize Community Library
- 2023 — Projects — Spring
- Developing a Muralism and Public Art Qualification in London
- Enhancing Visitor Interpretation at the Walthamstow Pumphouse Museum
- Evaluating Community Engagement with Parks in Ealing
- Story Bikes in Somers Town for the People’s Museum
- Using Data to Serve the St Pancras Community
- Visitor Evaluation at the Freud Museum London
- 2022 Projects — Summer
- Assessing the Public’s Perceptions of the London Borough of Hounslow’s COVID-19 Response
- Assessing Visitation at the Charles Dickens Museum in 2022
- Growing the London Humanities and Arts Project Center
- Improving the Image Management System at The Postal Museum
- Increasing Adult Attendance at the Design Museum
- Increasing Weapons Transparency Through User Interface Design
- 2022 Projects — Spring
- Creating a contemporary profile of the Somali community in Camden
- Developing a Bring-Your-Own Device Pilot Application for Tower Bridge
- Identifying Strategies to Improve Membership at Pollards Hill Lunch Club After COVID-19 Lockdowns
- International Scope for Supporting Adults with FASD
- Revamping the Customer Relationship Management System for the Somali Youth Development Resource Centre (SYDRC)
- 2021 Projects — Summer
- 2021 Projects — Spring
- 2021 Projects — Winter
- 2020 Projects — Summer
- 2020 Projects – Spring
- 2020 Projects – Winter
- 2019 Projects — Summer
- Aiding the Design Museum of London in its efforts to motivate student engagement in STEAM fields through digital design workshops
- Assessing Parking-Related Technologies to Increase Resilience for the Lambeth Council’s Parking and Enforcement Department
- Assessment of the Practicality and Effectiveness of Self-Guided Digital Resources for Families at the Museum of London
- Evaluation of the Islamic World Gallery at the British Museum
- Providing Recommendations for a Community Center (The Winch) in Response to Severe Government Budget Cuts in London
- Evaluating Effectiveness, Engagement, and Family-Friendliness at Kensington Palace
- 2019 Projects — Spring
- A Tutorial for Online Exhibitions at the British Museum
- Automating Visitor Evaluation in the London Transport Museum
- Demonstrating the Value of Commonside’s Services
- Evaluating Exhibit Performance at Tower Bridge in London
- Evaluating Museum in a Box for the London Postal Museum
- Our Feltham: Rediscovering the Identity of a Post-industrial Town
- 2018 Projects — Summer
- Building Community Resilience in Hounslow Using Community Engagement
- Continued Development of Wimblecomm
- Creating E-Resources for the London Project Center
- Evaluating Interactives at the Postal Museum and Mail Rail
- Evaluating the China and South Asia Gallery at the British Museum
- Hampton Court: Tudor Kitchen Evaluation
- 2018 Projects — Spring
- 2017 Projects — Summer
- 2017 Projects — Spring
- British Museum International Training Programme
- Feasibility Study of the Regeneration of Lot’s Ait
- Future Transport in Lambeth
- Improving the Internet Presence of Commonside Community Development Trust
- Investigation of Reliability: London Underground Jubilee Line
- Revitalising the Design Museum’s Handling Object Collection
- 2016 Projects – Summer
- 2016 Projects — Spring
- British Museum: Digital Learning
- Commonside: Inspiring Future Engineers
- Crossrail: Expanding STEM Outreach Resources for the Young Crossrail Programme
- Design Museum: Steam Design
- Hounslow: Improving Community Resilience in Hounslow
- Lewisham: Beckenham Place Park Regeneration
- Sutton Community Farm: Improving the Sutton People’s Kitchen Market Stall Experience
- 2015 Projects – Summer
- 2015 Projects – Spring
- 2014 Projects – Summer
- 2014 Projects – Spring
- Assisting Small and Medium Enterprises Become Energy Efficient
- Emergency Management Information System Design for the London Borough of Hounslow
- Energy and Sustainability Performance Analysis of the Bernard Weatherill House
- Development of the Inspire Engineering Mentoring Program
- New Methods in Understanding Visitor Experience: Evaluations of the Citi Money Gallery at the British Museum
- Seizing Opportunities: Reaching CMS Credit Union’s Potential
- Young Crossrail Educational Resources
- 2013 Projects – Summer
- Evaluating the visitor experience at Hall Place in Bexley, London
- Evaluating Visitor Experience in the Citi Money Gallery at the British Museum
- Educating About Transport History: Developing Object-Learning Programs at the London Transport Museum
- Zero Heroes Unite: Fighting the Fight against Air Pollution in Croydon
- Evaluation of Green Spaces in the London Borough of Lewisham
- 2013 Projects – Spring
- 2012 Projects – Summer
- 2012 Projects – Spring
- Energy from Waste in Brent
- Fuel Policy Impacts on the Community: Pollards Hills and East Mitcham
- Development of the Zero Heroes Program in the London Borough of Croydon
- Improving Database Communication in Croydon Council
- Digital Palace Explorers: An On-site Storytelling Application for Families at the Tower of London
- Evaluating the Happy Museum Project at the London Transport Museum
- Developing E-Learning at the British Postal Museum & Archive
- Innovative Digital Interpretation at the London Science Museum
- Evaluating Hand-held Digital Media at the Tower of London
- 2011 Projects – Summer
- Online Data Visualization for the Money in Africa Project
- Developing State of the Environment Indicators in Croydon
- Identifying and Evaluating the Impacts of the 2012 Olympics: London Borough of Hounslow
- Developing Outreach Materials for the London Project Center
- Evaluating Learning Team-led on-gallery Experiences at London Transport Museum
- Recruitment and Energy Audits of SMEs in Reigate
- 2011 Projects – Spring
- Student Accommodation in Wembley
- Energy Evaluation of the New Horizon Centre
- Promoting Car Clubs in Croydon
- Modeling Flooding in the Borough of Hounslow
- Evaluating Student Housing in London
- Playing Pitch Provision in the Royal Borough of Kingston upon Thames
- Carbon Reduction in the Mole Valley
- Carbon Reduction In Reigate & Banstead
- 2010 Projects – Summer
- Evaluating Visitor Experience in the Department of Coins and Medals
- Assessing Visitor Experience at the Charles Dickens Museum
- Increasing Interaction With Engines
- Developing Educational Materials for Fort Nelson Historical Site
- Assessing Sustainability Principles in the Design of the Tate Modern Expansion
- Assessing the Prospects of the Integration of Mobile Device Applications in the Victoria and Albert Museum’s Educational Framework
- Sustainable Transportation Mapping for The Kingston Council
- Conducting an Effective Housing Survey to Inform Planning in the Royal Borough of Kingston
- Proving the Social and Economic Value of the Lunch Club for Older Persons for the Commonside Community Development Trust
- 2010 Projects – Spring
- Decentralized Energy Master Planning: The London Borough of Brent
- Green Procurement Practices in the London Borough of Croydon
- Improving Customer Access to Council Services in the London Borough of Greenwich
- Mapping Vulnerability to Climate Change in the Royal Borough of Kingston upon Thames
- The Impact of Character Actors at the London Transport Museum
- The Use of Digital Technologies for Learning at the Victoria and Albert Museum
- 2024 Projects — Summer
- WPI Program
Improving Customer Access to Council Services in the London Borough of Greenwich
| Title: | Improving Customer Access to Council Services in the London Borough of Greenwich |
| Sponsor: | London Borough of Greenwich |
| Sponsor Liaison: | Jules Spain & Nick Kimber |
| Student Team: | Anthony Crasso, Jacob DeLew, Lisa Marie Pugsley, Andrew Sealey, Nicholas Walsh |
| Abstract: | This project’s purpose was to help the London Borough of Greenwich implement the Internet as an access channel ; however, new technology breeds new problems. Many citizens, in the Borough and around the world, are “digitally excluded,” due to factors including lack of motivation, access or skill. The data collected showed that those who live in deprived areas, are older, have a lower income, or are disabled are known to be affected. The Council was advised on how to develop its digital services while not excluding particular groups of residents. |
| Link: | http://www.wpi.edu/Pubs/E-project/Available/E-project-042910-084743/ |