Evaluating the visitor experience at Hall Place in Bexley, London

Title: Evaluating the visitor experience at Hall Place in Bexley, London
Sponsor: Bexley Heritage Trust
Sponsor Liaison: Caroline Worthington and Sarah Humphris
Student Team: Elizabeth Brown, Kelly Kalbacher, and Sean Weaver
Abstract: Hall Place and Gardens is an historic Tudor property in the London borough of Bexley, operated by the Bexley Heritage Trust. Aiming to provide a more enjoyable visitor experience, the trust was interested in current visitor satisfaction and visitation trends. Implementing a satisfaction survey with a random sample of visitors, an observation study of the house and gardens, and a self-administered visitation survey, the team evaluated the visitor experience at Hall Place. Based on the data, the team made recommendations to the Bexley Heritage Trust on ways to provide a more targeted visitor experience.
Link: http://www.wpi.edu/Pubs/E-project/Available/E-project-062013-084118/