Revamping the Customer Relationship Management System for the Somali Youth Development Resource Centre (SYDRC)


Sponsor: Somali Youth Development Resource Centre
Sponsor Liaison: Abdiwahab Ali
Student Team: Matthew Dzwil, James Hammel, Bradley Markiewicz, Matthew Worzala
Abstract: The Somali Youth Development Resource Centre (SYDRC) is a non-profit organization focused on empowering youth to develop into their true potential. The purpose of this project was to improve SYDRC’s ability to use a customer relations management (CRM) system for its data management and reporting. Through background research and a staff survey, interviews, and process analysis sessions, we determined that they needed to centralize their data and automate more tasks. We recommended new workflows and identified ways to better exploit the full functionality of their current CRM, developing and implementing accessible training materials for staff. We also implemented a new room booking system.

Booklet (part 1)

Booklet (part 2)

Final presentation

Supplemental materials

User Manual