Assessing Visitor Experience for the Te Papa Natural Environment Zone Renewal

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                         Executive Summary     Final Report

Project Abstract

This project aimed to provide recommendations to the Museum of New Zealand Te Papa Tongarewa for its Natural Environment Zone renewal. We evaluated the current exhibitions and assessed the visitor experience through observations and interviews. We found that visitors enjoy eye-catching displays that promote emotional connections and hands-on involvement. We recommend that the renewal content focuses on aspects unique to New Zealand, maintains a connection between humans and the environment, and incorporates mātauranga Māori throughout. The results of this study support the museum’s approach to the renewal and highlight opportunities for further improvement.

Student Team

  • Shannon Lucia Harrington
  • Brooke Marie Klepper
  • Shannon M Moffat
  • Kaylee Perron


  • Museum of New Zealand Te Papa Tongarewa


  • Golding, Dominic, ID
  • Shockey, Ingrid K., ID